Shift Lead - Veterinary Clinic Team Leader & Client Care

Banfield; Apex (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) / Roth

Paid Time Off

Continuing Education Allowance

Job summary

Banfield Pet Hospital is seeking a Shift Lead to perform duties of a Client Services Coordinator or Vet Assistant when needed, while supporting the Practice Manager and Chief of Staff to guide the team toward productive, high-quality pet care. The role emphasizes leadership, client communication, and adherence to Banfield protocols in a fast-paced hospital.

You will help schedule staff, ensure exceptional client service, and foster an engaging environment where associates excel while caring for

Qualifications

• Minimum of two years of veterinary hospital experience.
• Weekend and evening shifts availability required.
• 18 years of age or older.
• Drug-free, smoke-free, equal opportunity employer.

Responsibilities

• Supervise the team when needed and assist Practice Manager/COS to maximize productivity.
• Ensure compliance with Banfield protocols and deliver high-quality client education and care.
• Schedule associates to meet client needs and plan CE opportunities.
• Maintain professional, efficient client service and support the hospital leadership.

Skills

Team leadership

Customer service

Communication

Veterinary hospital experience

Job description

Banfield Pet Hospital is seeking a Shift Lead to perform duties of a Client Services Coordinator or Vet Assistant when needed, while supporting the Practice Manager and Chief of Staff to guide the team toward productive, high-quality pet care. The role emphasizes leadership, client communication, and adherence to Banfield protocols in a fast-paced hospital.

You will help schedule staff, ensure exceptional client service, and foster an engaging environment where associates excel while caring for