Shift Lead — Veterinary Care & Team Leadership

Bfcareers; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Banfield Pet Hospitals seeks a Shift Lead to provide leadership across shifts, support the Practice Manager, and help ensure consistent client care and veterinary services. The role combines paraprofessional duties with leadership to maintain a productive hospital environment.

You will supervise paraprofessional staff, educate clients about wellness plans, manage client flow, and assist with procedures, always upholding the Five Principles and Banfield standards.

Qualifications

• Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Two years experience (healthcare, veterinary profession, service-type industry, etc.) required, with six months experience at Banfield preferred.
• Prior supervisory experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.
• WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following: Actively recruit new clients by promoting hospital services.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Conduct administrative functions as necessary.

Skills

Leadership

Priority Setting

Approachability

Directing Others

Conflict Management

Customer Focus

Functional

Peer Relationships

Communication Skills

Functional/Technical Skills

Action Oriented

Motivating Others

Education

Associate’s degree or veterinary technician certification/licensure preferred

Job description

Banfield Pet Hospitals seeks a Shift Lead to provide leadership across shifts, support the Practice Manager, and help ensure consistent client care and veterinary services. The role combines paraprofessional duties with leadership to maintain a productive hospital environment.

You will supervise paraprofessional staff, educate clients about wellness plans, manage client flow, and assist with procedures, always upholding the Five Principles and Banfield standards.