Shift Lead: Food Service Supervisor & Team Coach

Wings Over; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid time off for activism

Weekly pay via direct deposit

Tip pool participation

Free food and family discounts

Advancement opportunities

Energetic, collaborative environment

Job summary

Wings Over in Boston is seeking a Shift Lead to supervise Crew Members, open or close the store, and support cash drawers. You will help maintain service standards, coach teammates, and ensure operations run smoothly.

Ideal candidates have 1+ year of supervisory experience in food service, Serv-Safe certification, and a flexible schedule including nights, holidays, and weekends. Legal US work authorization is required. Join a team that values integrity and guest satisfaction.

Qualifications

• At least one (1) year of store-level supervisor experience in food/hospitality preferred.
• Serv-Safe Certification required.
• Knowledge of supervisory practices and procedures.
• Able to communicate clearly and concisely.
• Able to appropriately handle confidential/sensitive information.
• Strong interpersonal and leadership skills; able to coach others.
• Flexible schedule - available nights, holidays, and weekends with availability to open or close shifts.
• Able to lift 50 lbs. and can stand for prolonged periods of time.
• Legal US work authorization.

Responsibilities

• Works side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors.
• Supervises with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over.
• Demonstrates knowledge of and trains others on core products, processes, and FOH/BOH workstations; positively coaches Crew Members on such items.
• Identifies and communicates appropriate responsibilities and duties to store Crew Members to ensure smooth flow of operations.
• Anticipates obstacles and takes action to prevent or minimize their impact.
• Keeps all workstations clean and organized and coaches team to do the same; follows health, safety, and sanitation guidelines for all products.
• Assist with checking cash drawers and preparing bank deposits.
• Contributes as needed to wider Wings Over efforts to achieve store goals and sales growth.
• Maintains regular and punctual attendance.
• Maintains a neat and tidy appearance by wearing the Wings Over uniform and adhering to our Wings Over dress code.
• Other related duties as assigned

Skills

Store supervision

Serv-Safe Certification

Communication

Confidential information handling

Leadership & coaching

Flexibility schedule

Physical stamina

US work authorization

Job description

Wings Over in Boston is seeking a Shift Lead to supervise Crew Members, open or close the store, and support cash drawers. You will help maintain service standards, coach teammates, and ensure operations run smoothly.

Ideal candidates have 1+ year of supervisory experience in food service, Serv-Safe certification, and a flexible schedule including nights, holidays, and weekends. Legal US work authorization is required. Join a team that values integrity and guest satisfaction.