Shift Lead — Team Leader & Guest Experience

Wings Over; Lowell (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Paid time off for activism

Weekly direct deposit pay

Participation in tip pool

Free food and family discounts

Opportunities for advancement

Job summary

Wings Over is seeking a Shift Lead to supervise Crew Members, open or close the store, and help manage cash drawers. You will train staff on core products, processes, and FOH/BOH tasks while upholding Wings Over standards and culture.

The ideal candidate has 1+ year of supervisory experience in food/hospitality, is Serv-Safe certified, and can lead with integrity and strong communication. Flexible schedule offered including nights, weekends, and holidays.

Qualifications

• At least 1 year of store-level supervisor experience in food/hospitality preferred.
• Serv-Safe Certification required.
• Knowledge of supervisory practices and procedures.
• Strong interpersonal and leadership skills; able to coach others.
• Able to lift 50 lbs and stand for prolonged periods.
• Legal US work authorization.

Responsibilities

• Supervise Crew Members and ensure smooth store operations.
• Open or close the store and assist with cash drawers.
• Model Wings Over standards, values, and behaviors.
• Coach team on products, processes, and front/back-of-house workstations.

Skills

Leadership

Communication

Coaching others

Flexible schedule

Team supervision

Attention to detail

Education

Serv-Safe Certification

Job description

Wings Over is seeking a Shift Lead to supervise Crew Members, open or close the store, and help manage cash drawers. You will train staff on core products, processes, and FOH/BOH tasks while upholding Wings Over standards and culture.

The ideal candidate has 1+ year of supervisory experience in food/hospitality, is Serv-Safe certified, and can lead with integrity and strong communication. Flexible schedule offered including nights, weekends, and holidays.