Shift Lead — Team Coach & Guest Experience Leader

Jersey-Mike; Town of Sun Prairie (WI); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Professional Development Program

Job summary

Jersey Mike’s in Sun Prairie, WI is seeking a Shift Lead to guide crew members, maintain service standards, and ensure fresh, high-quality food. You’ll lead during shifts, coach staff, handle cash processes, and oversee sanitation to deliver an outstanding guest experience.

The role requires leadership, reliability, and the ability to thrive in a fast-paced environment with flexible evenings, weekends, and holidays. Previous restaurant leadership is preferred and benefits are provided.

Qualifications

• Previous restaurant or leadership experience preferred.
• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable, accountable, and team-oriented.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth and efficient operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure product quality, accuracy, and presentation meet company standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain productivity during peak periods.
• Support training and onboarding of new team members.
• Maintain a clean, organized, and welcoming work environment.

Skills

Leadership

Communication

Problem-solving

Team coordination

Flexible schedule

Cash handling

Job description

Jersey Mike’s in Sun Prairie, WI is seeking a Shift Lead to guide crew members, maintain service standards, and ensure fresh, high-quality food. You’ll lead during shifts, coach staff, handle cash processes, and oversee sanitation to deliver an outstanding guest experience.

The role requires leadership, reliability, and the ability to thrive in a fast-paced environment with flexible evenings, weekends, and holidays. Previous restaurant leadership is preferred and benefits are provided.