Shift Lead: Guest Experience & Team Coach

Jersey-Mike; Madison (WI); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid time off

Professional Development

Job summary

Jersey Mike’s Shift Lead at Sizzling Platter LLC in Madison, WI is responsible for guiding team members during shifts, ensuring standards, and delivering great guest experiences. The role acts as the on-duty leader, supports opening/closing, and helps control quality and service.

Preferred candidates have restaurant leadership or supervisory experience, strong communication and problem-solving skills, and the ability to work in a fast-paced environment, including evenings and weekends.

Qualifications

• Experience leading a team in a fast-paced environment preferred.
• Strong communication and people skills.
• Ability to coach and provide real-time feedback.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure product quality, accuracy, and presentation meet standards.
• Monitor food safety and cleanliness; assist opening/closing procedures.
• Delegate tasks to maintain productivity during peak periods.
• Support training and onboarding of new team members.

Skills

Leadership

Communication

Problem-solving

Teamwork

Flexible

Job description

Jersey Mike’s Shift Lead at Sizzling Platter LLC in Madison, WI is responsible for guiding team members during shifts, ensuring standards, and delivering great guest experiences. The role acts as the on-duty leader, supports opening/closing, and helps control quality and service.

Preferred candidates have restaurant leadership or supervisory experience, strong communication and problem-solving skills, and the ability to work in a fast-paced environment, including evenings and weekends.