Shift Lead: Team Coach & Guest Experience

Jersey Mike's; Waco (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Professional Development Program

Job summary

Sizzling Platter LLC is seeking a Shift Lead to oversee daily restaurant operations in Waco, TX. You will guide Crew Members, provide real-time feedback, and ensure guest satisfaction while upholding quality and safety standards.

Strong communication and leadership abilities are essential, with flexible availability including evenings, weekends, and holidays. This role supports opening/closing duties and cash handling in a fast-paced setting.

Qualifications

• Previous restaurant or leadership experience preferred.
• Strong communication, leadership, and problem-solving skills.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth and efficient operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure product quality, accuracy, and presentation meet company standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain productivity during peak business periods.
• Support training and onboarding of new team members.
• Maintain a clean, organized, and welcoming work environment.
• Step into Crew Member responsibilities as needed, including food preparation and guest service.

Skills

Leadership

Communication

Problem-solving

Guest service

Team coordination

Job description

Sizzling Platter LLC is seeking a Shift Lead to oversee daily restaurant operations in Waco, TX. You will guide Crew Members, provide real-time feedback, and ensure guest satisfaction while upholding quality and safety standards.

Strong communication and leadership abilities are essential, with flexible availability including evenings, weekends, and holidays. This role supports opening/closing duties and cash handling in a fast-paced setting.