Shift Lead: Store Ops, Leadership & Customer Experience

Lidl US; Baltimore (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid time off

401(k) with company match

Life & AD&D insurance

Well-being program

DailyPay

Job summary

Lidl US is seeking a Shift Lead to support store operations, ensure customer satisfaction, and step in for store leadership when needed. The role blends back-of-house responsibilities with front-end execution in Lidl’s fast-paced, team-driven environment.

The ideal candidate has a high school diploma, is 21+, and demonstrates strong communication, multitasking, adaptability, and a positive work ethic. Ability to lift 45 lbs and obtain ServSafe certification; benefits include competitive pay and

Qualifications

• Must be 21 years of age or older.
• Positive attitude, strong work ethic, and willingness to learn multiple roles quickly.
• Effective, friendly, and professional communication skills.
• Ability to multitask and adapt quickly to changing priorities in a fast-paced environment.
• Ability to lift, carry, move, or slide products up to and in excess of 45 lbs. and reach above head height.
• Authorization to work in the United States.
• Ability to obtain and maintain ServSafe certification.
• Ability to obtain and maintain state-specific store alcohol licensing as needed.

Responsibilities

• Uphold Lidl’s standards for cleanliness, freshness, product availability, and customer service throughout the store
• While serving as the Shift Lead, run assigned shifts in the absence of the Store Manager or Assistant Store Manager, ensuring smooth and efficient operations, supporting front-end flow, and responding to customer concerns as needed
• Additionally, when acting in the capacity of the Shift Lead, carry out key operational tasks such as inventory receiving, cold chain compliance, safe handling, price changes, returns processing, ordering, and timekeeping procedures
• Follow established processes for stock handling, including receiving inventory, write-offs, and returns, to support availability and reduce shrink
• Encourage timely and accurate task completion by maintaining focus on priorities and setting a strong example during the shift
• Flex between operational responsibilities such as stocking, cleaning, and promotional merchandising to meet store needs
• Perform other duties as assigned

Skills

Positive attitude

Strong work ethic

Learn multiple roles quickly

Effective communication

Multitask

Adaptability

Customer service

Education

High School Diploma or GED

Job description

Lidl US is seeking a Shift Lead to support store operations, ensure customer satisfaction, and step in for store leadership when needed. The role blends back-of-house responsibilities with front-end execution in Lidl’s fast-paced, team-driven environment.

The ideal candidate has a high school diploma, is 21+, and demonstrates strong communication, multitasking, adaptability, and a positive work ethic. Ability to lift 45 lbs and obtain ServSafe certification; benefits include competitive pay and