Shift Lead: Store Ops & Customer Service

CVS Health; Hickory (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

CVS Health in Hickory, NC is hiring a full-time Shift Supervisor to lead store operations and customer service when a manager is not on site. You will ensure opening/closing procedures are completed and staff are guided to meet performance goals.

The role emphasizes teamwork, strong communication, and the ability to handle customer questions, complaints, and merchandising tasks while maintaining confidentiality and high service standards.

Qualifications

• Must have deductive reasoning, analytical and computer skills.
• Strong communication and supervision abilities.
• Flexible schedule including early mornings, overnight and weekends.

Responsibilities

• Lead store staff when no manager is onsite and ensure opening/closing procedures.
• Coordinate with store management and crews to drive store execution.
• Supervise activities and communicate information up and down the chain.
• Assist customers with questions, problems and complaints.
• Maintain customer confidentiality and promote a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Computer skills

Education

High School Diploma Or Equivalent

Job description

CVS Health in Hickory, NC is hiring a full-time Shift Supervisor to lead store operations and customer service when a manager is not on site. You will ensure opening/closing procedures are completed and staff are guided to meet performance goals.

The role emphasizes teamwork, strong communication, and the ability to handle customer questions, complaints, and merchandising tasks while maintaining confidentiality and high service standards.