Shift Lead - Retail Ops & Customer Experience

Walgreens Co.; Stephens City (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Stephens City, VA is hiring for a role that opens and closes the store when management is unavailable, handling start-ups, cash, and ensuring floor readiness.

The position emphasizes exceptional customer service, accurate cash handling, and collaboration with the pharmacy window as needed. Candidates should bring leadership experience and a pharmacy license or PTCB certification as required by state.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or state pharmacy license required.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist at Pharmacy out window as requested.
• Maintain accurate inventory and price changes, and ensure signage aligns with local regulations.

Skills

Leadership experience

English fluency

POS/ cash handling

Education

PTCB certification or pharmacy license

Tools

Store systems (POS)

Job description

Walgreens Co. in Stephens City, VA is hiring for a role that opens and closes the store when management is unavailable, handling start-ups, cash, and ensuring floor readiness.

The position emphasizes exceptional customer service, accurate cash handling, and collaboration with the pharmacy window as needed. Candidates should bring leadership experience and a pharmacy license or PTCB certification as required by state.