Shift Lead: Store Ops & Customer Experience

Walgreens; Toledo (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Toledo, OH is seeking a quick-learning team member to help open/close the store, handle cash, and assist customers. You will ensure the floor and stock room are ready for business and support backdoor access for deliveries.

You will greet customers, resolve issues, and model friendly service while supporting pricing, inventory, and merchandising. The role emphasizes compliance and teamwork in a fast-paced retail setting.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles required cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers, assists with products and services, and resolves issues to ensure satisfaction.
• Maintains accurate inventory counts and store cleanliness across departments.
• Assists with pricing, signage, and local regulatory compliance tasks.
• Supports with vendor deliveries, stockroom processes, and displays.
• Assists pharmacy out window and enforces policies for regulated products.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Toledo, OH is seeking a quick-learning team member to help open/close the store, handle cash, and assist customers. You will ensure the floor and stock room are ready for business and support backdoor access for deliveries.

You will greet customers, resolve issues, and model friendly service while supporting pricing, inventory, and merchandising. The role emphasizes compliance and teamwork in a fast-paced retail setting.