Shift Lead — Store Ops & Customer Experience

Walgreens; Lakewood (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Lakewood, OH is seeking a dedicated team member to support store operations and customer service. You will open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, maintain pricing and signage, and assist with merchandising and basic bookkeeping. The role emphasizes teamwork, compliance, and delivering a consistent, delightful shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Obtains and maintains valid state pharmacy license or PTCE/PTCB certification as required.

Responsibilities

• Open and close the store in the absence of management, handling cash and start-up procedures.
• Process returns, refunds, cash drops, and provide change to registers.
• Model and deliver a distinctive customer experience.
• Maintain store keys and assist with vendor deliveries.
• Register sales and verify pricing, voids, and order exceptions.
• Maintain inventory accuracy and assist with merchandising.
• Follow policies and keep respectful relationships with coworkers.
• Attend training and complete requested learning tasks.

Skills

Leadership experience

Job description

Walgreens in Lakewood, OH is seeking a dedicated team member to support store operations and customer service. You will open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, maintain pricing and signage, and assist with merchandising and basic bookkeeping. The role emphasizes teamwork, compliance, and delivering a consistent, delightful shopping experience.