Shift Lead: Store Ops & Customer Experience

Walgreens; San Sebastián (PR); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in the United States invites applications for a store operations role that emphasizes leadership, cash handling, and customer service. You will open/close the store in managerial absence, handle returns and refunds, and ensure pricing and signage accuracy.

You will greet customers, offer assistance, and model Walgreens service traits to create a warm shopping experience. The role supports pharmacy out window as needed, participates in inventory and backroom processes, and upholds store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.

Skills

Leadership experience

Job description

Walgreens in the United States invites applications for a store operations role that emphasizes leadership, cash handling, and customer service. You will open/close the store in managerial absence, handle returns and refunds, and ensure pricing and signage accuracy.

You will greet customers, offer assistance, and model Walgreens service traits to create a warm shopping experience. The role supports pharmacy out window as needed, participates in inventory and backroom processes, and upholds store