Shift Lead - Store Ops & Customer Experience

Walgreens Co.; Machesney Park (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Machesney Park, IL, is seeking a store operations associate responsible for opening/closing the store, handling cash, and ensuring readiness for daily business. You’ll support backdoor access for deliveries, process transactions, and help maintain accurate inventory and displays.

The role emphasizes delivering a distinctive customer experience, assisting customers, and modeling best practices for the team. English proficiency and retail experience are required.

Qualifications

• One year of prior retail work experience as a retail key carrier or shift leader.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver Walgreens service traits.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches team members in warehouse/vendor ordering processes, opening backdoors for deliveries, and ensuring correct pricing and signages.

Skills

Retail experience

English fluency

Job description

Walgreens Co. in Machesney Park, IL, is seeking a store operations associate responsible for opening/closing the store, handling cash, and ensuring readiness for daily business. You’ll support backdoor access for deliveries, process transactions, and help maintain accurate inventory and displays.

The role emphasizes delivering a distinctive customer experience, assisting customers, and modeling best practices for the team. English proficiency and retail experience are required.