Shift Lead: Store Ops & Customer Experience

Walgreens Co.; Gallatin (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Gallatin, TN is seeking an hourly Retail Associate to help open/close the store, handle cash, and ensure the floor and stock room are ready for the business day. You will engage customers, process returns and refunds, and maintain a distinctive customer experience.

The role emphasizes accurate cash handling and teamwork in a fast-paced retail environment, with training provided. Prior retail experience is helpful but not required.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions.
• Serves as a liaison between management and team members when store management is not present, and reports disciplinary issues to management.

Skills

Leadership experience

English fluency

Education

PTCB certification or state pharmacy license

Job description

Walgreens Co. in Gallatin, TN is seeking an hourly Retail Associate to help open/close the store, handle cash, and ensure the floor and stock room are ready for the business day. You will engage customers, process returns and refunds, and maintain a distinctive customer experience.

The role emphasizes accurate cash handling and teamwork in a fast-paced retail environment, with training provided. Prior retail experience is helpful but not required.