Shift Lead: Store Ops & Customer Experience

Walgreens Co.; Columbia Township (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Missouri is seeking a store team member to open and close the store in the absence of management, perform cash handling, and assist with customer service and stockroom readiness.

You will process returns, refunds, and price changes while ensuring a positive shopping experience. Responsibilities include handling vendor deliveries, maintaining inventory accuracy, and supporting store displays and compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including required cash handling and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and ensures pricing signage and local regulatory compliance.

Skills

Customer service

Cash handling

Leadership

Education

PTCB certification

Pharmacy license

Tools

POS system

Job description

Walgreens Co. in Missouri is seeking a store team member to open and close the store in the absence of management, perform cash handling, and assist with customer service and stockroom readiness.

You will process returns, refunds, and price changes while ensuring a positive shopping experience. Responsibilities include handling vendor deliveries, maintaining inventory accuracy, and supporting store displays and compliance.