Shift Lead — Store Ops & Customer Experience

Walgreens Co.; Baton Rouge (LA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Baton Rouge, LA is seeking a store leadership associate responsible for opening/closing, cash handling, and delivering a standout customer experience. You will engage customers, assist with products and services, and support inventory and display tasks in a fast-paced retail environment.

The role requires at least one year of leadership or key holder experience and fluent English. Opportunities include coordinating with the team to ensure accurate pricing, returns processing,

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with all team members to deliver a distinctive experience, including greetings, eye contact, courtesy, and proactive service.
• Holds store keys to open/close without management, supports warehouse/vendor orders, registers sales, and manages pricing and signage.
• Assists with displays, promotions, inventory accuracy, and stock rotation.

Skills

Leadership

Retail key holder

English fluency

Job description

Walgreens Co. in Baton Rouge, LA is seeking a store leadership associate responsible for opening/closing, cash handling, and delivering a standout customer experience. You will engage customers, assist with products and services, and support inventory and display tasks in a fast-paced retail environment.

The role requires at least one year of leadership or key holder experience and fluent English. Opportunities include coordinating with the team to ensure accurate pricing, returns processing,