Shift Lead - Store Operations & Customer Service

Costello's Ace Hardware; Edgewater (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Costello's Ace Hardware in Edgewater, Maryland, is looking for a Key Holder to manage store operations and lead staff by executing opening and closing procedures. The ideal candidate has previous retail experience, strong leadership skills, and excels in customer service. Responsibilities include supervising store associates, handling customer inquiries, and supporting the management team in maintaining store standards. Join us to be a part of a dynamic team focused on customer satisfaction and achieving sales goals.

Qualifications

• Previous experience in a retail environment, preferably in a supervisory or leadership role.
• Experience with cash handling and managing store operations.
• Familiarity with inventory management and loss prevention strategies.

Responsibilities

• Execute opening and closing procedures, ensuring all safety protocols are followed.
• Assist in managing daily store operations, including sales and customer service.
• Supervise and lead store associates, providing guidance and support.
• Handle customer inquiries and resolve any issues promptly to ensure satisfaction.
• Support management in implementing store policies and procedures.
• Participate in training activities to enhance skills and knowledge.
• Maintain store cleanliness and organization.
• Contribute to achieving store sales goals by promoting products.

Skills

Leadership skills

Communication skills

Multitasking

Point-of-sale systems

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Costello's Ace Hardware in Edgewater, Maryland, is looking for a Key Holder to manage store operations and lead staff by executing opening and closing procedures. The ideal candidate has previous retail experience, strong leadership skills, and excels in customer service. Responsibilities include supervising store associates, handling customer inquiries, and supporting the management team in maintaining store standards. Join us to be a part of a dynamic team focused on customer satisfaction and achieving sales goals.