Shift Lead: Customer-Driven Retail & Store Ops

Costello's Ace Hardware; Village of Farmingdale (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Major Medical insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Dependent Care FSA

Paid Holidays

401(k) Plan

Employee discount

Job summary

Costello's Ace Hardware is seeking a Key Holder in New York to lead store operations and provide top-tier customer service. This role prepares for advancement to assistant manager, overseeing staff during manager-on-duty shifts and maintaining store standards.

You will train peers, secure assets, and manage merchandising and inventory processes while ensuring safe, efficient store performance and exceptional customer experiences.

Qualifications

• Strong leadership skills.
• Ability to work in a fast-paced, demanding environment.
• Excellent organization skills.
• Strong written and verbal skills.
• Must have reliable transportation.
• Must be willing to work in a team, as well as independently.
• Sense of urgency and follow through are essential.
• Prior work experience in a retail environment and prior management experience.

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Be customer ready whenever you are on the stage/sales floor
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team keep the receiving and back stock area clean and organized
• Greet every customer you make eye contact with, anywhere in the store
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Partner with store management, coach all store staff on inventory management best practices as they apply to each person's job duties
• Partner with store management to train visual merchandiser(s) to maintain and update plan‑ograms throughout the store
• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in‑store and window displays and end caps and oversee necessary changes to improve overall presentation
• Monitor all store transfers and expedite all outstanding transfers
• Responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Protect company assets by following all loss prevention procedures; train staff on same
• Maintain an open and positive relationship with store management team
• Address all safety concerns immediately
• Update store management team about the progress of the store and staff on a regular basis
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

Skills

Leadership

Fast-paced environment

Organization

Communication

Reliability

Teamwork

Urgency

Retail management experience

Job description

Costello's Ace Hardware is seeking a Key Holder in New York to lead store operations and provide top-tier customer service. This role prepares for advancement to assistant manager, overseeing staff during manager-on-duty shifts and maintaining store standards.

You will train peers, secure assets, and manage merchandising and inventory processes while ensuring safe, efficient store performance and exceptional customer experiences.