Retail Store Lead: Sales & Service Champion

Costello's Ace Hardware; Severna Park (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Costellos Ace Hardware in Severna Park, MD, seeks an Assistant Store Manager to support the Store Manager in daily operations, ensure excellent customer service, maintain store standards, and drive sales to meet goals.

You will lead by example, recruit and train staff, and foster a positive, inclusive work environment while coordinating promotions and inventory management to boost performance.

Qualifications

• Minimum of 2 years retail supervisory or management experience.
• Proven track record of achieving sales targets.
• Experience with inventory and store operations.

Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including inventory management, staff scheduling, and customer service.
• Ensure that the store meets its sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally.
• Support the recruitment, training, and development of store staff to ensure a skilled and motivated team.
• Maintain store standards by ensuring cleanliness, organization, and adherence to company policies and procedures.
• Collaborate with the Store Manager to plan and execute promotional events and marketing initiatives.
• Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
• Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff members.
• Act as a point of contact in the absence of the Store Manager, ensuring continuity in store operations.

Skills

Leadership

Customer Service

Team Motivation

Data Analysis

Communication

Multitasking

Flexibility

Education

High School Diploma

Associate Degree in Business

Tools

Retail management software

Microsoft Office

Job description

Costellos Ace Hardware in Severna Park, MD, seeks an Assistant Store Manager to support the Store Manager in daily operations, ensure excellent customer service, maintain store standards, and drive sales to meet goals.

You will lead by example, recruit and train staff, and foster a positive, inclusive work environment while coordinating promotions and inventory management to boost performance.