Retail Shift Supervisor – Store Ops Lead

Costello's Ace Hardware; West Chester (Chester County); On-site; USD 42,000 - 62,000; Full time

Job summary

Costello's Ace Hardware is seeking a Key Holder to help ensure smooth store operations. You will manage opening and closing, supervise associates, handle cash and customer service tasks, and support management in enforcing store policies.

The role emphasizes leadership, clear communication, and the ability to multitask in a fast-paced retail environment. A strong focus on maintaining a clean, secure, and customer-friendly store is essential.

Qualifications

• High school diploma or equivalent.
• Retail supervisory or leadership experience.
• Experience with cash handling and store operations.
• Familiarity with inventory management and loss prevention.

Responsibilities

• Execute opening and closing procedures, including securing the store and ensuring safety protocols.
• Assist in managing daily store operations, including sales floor activities, inventory management, and customer service.
• Supervise and lead store associates during shifts to ensure efficient workflow.
• Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Support management in implementing store policies and procedures and ensure compliance with company standards.
• Participate in training and development activities to enhance skills and knowledge.
• Assist in maintaining store cleanliness and organization for a welcoming atmosphere.
• Contribute to achieving store sales goals by promoting products and services.

Skills

Leadership

Communication

Multitasking

POS proficiency

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

Costello's Ace Hardware is seeking a Key Holder to help ensure smooth store operations. You will manage opening and closing, supervise associates, handle cash and customer service tasks, and support management in enforcing store policies.

The role emphasizes leadership, clear communication, and the ability to multitask in a fast-paced retail environment. A strong focus on maintaining a clean, secure, and customer-friendly store is essential.