Key Holder: Edgewater, MD

Costello's Ace Hardware; Edgewater (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Costello's Ace Hardware in Edgewater, Maryland, is looking for a Key Holder to manage store operations and lead staff by executing opening and closing procedures. The ideal candidate has previous retail experience, strong leadership skills, and excels in customer service. Responsibilities include supervising store associates, handling customer inquiries, and supporting the management team in maintaining store standards. Join us to be a part of a dynamic team focused on customer satisfaction and achieving sales goals.

Qualifications

• Previous experience in a retail environment, preferably in a supervisory or leadership role.
• Experience with cash handling and managing store operations.
• Familiarity with inventory management and loss prevention strategies.

Responsibilities

• Execute opening and closing procedures, ensuring all safety protocols are followed.
• Assist in managing daily store operations, including sales and customer service.
• Supervise and lead store associates, providing guidance and support.
• Handle customer inquiries and resolve any issues promptly to ensure satisfaction.
• Support management in implementing store policies and procedures.
• Participate in training activities to enhance skills and knowledge.
• Maintain store cleanliness and organization.
• Contribute to achieving store sales goals by promoting products.

Skills

Leadership skills

Communication skills

Multitasking

Point-of-sale systems

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Job Purpose

The Key Holder at COSTELLOS ACE is responsible for ensuring the smooth operation of the store by managing opening and closing procedures, overseeing staff during shifts, and maintaining a secure and organized environment. This role is crucial in supporting the store management team and ensuring that customers receive excellent service.

Key Responsibilities

• Execute opening and closing procedures, including securing the store and ensuring all safety protocols are followed.
• Assist in managing daily store operations, including sales floor activities, inventory management, and customer service.
• Supervise and lead store associates during shifts, providing guidance and support to ensure efficient workflow and a positive work environment.
• Handle customer inquiries and resolve any issues promptly and professionally to ensure customer satisfaction.
• Support the management team in implementing store policies and procedures, ensuring compliance with company standards.
• Participate in training and development activities to enhance skills and knowledge related to retail operations.
• Assist in maintaining store cleanliness and organization, ensuring a welcoming atmosphere for customers.
• Contribute to achieving store sales goals by actively promoting products and services to customers.

Required Education

• High school diploma or equivalent.

Required Experience

• Previous experience in a retail environment, preferably in a supervisory or leadership role.
• Experience with cash handling and managing store operations.
• Familiarity with inventory management and loss prevention strategies.

Required Skills and Abilities

• Strong leadership skills with the ability to motivate and guide team members.
• Excellent communication and interpersonal skills to effectively interact with customers and staff.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using point-of-sale systems and other retail software.
• Strong problem-solving skills and the ability to make decisions independently.
• Attention to detail and a commitment to maintaining high standards of store presentation and customer service.