Shift Lead — Store Operations & Customer Experience

Walgreens; Rocky Mount (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Rocky Mount, NC is hiring for a store associate role focused on opening/closing procedures, cash handling, and delivering a distinctive customer experience. You will ensure floor and stock room readiness and support deliveries through back-door access as needed.

Responsibilities include resolving customer questions, assisting with inventory, pricing, and displays, and maintaining store systems and equipment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains store systems knowledge.

Responsibilities

• Opens and closes the store in the absence of store management and ensures readiness for the business day.
• Completes product returns, refunds, and cash handling.
• Delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with team members.
• Responsible for holding store keys and ensuring proper cash register records.

Skills

Leadership experience

Cash handling

Customer service

English fluency

Store operations

Tools

Store systems

Job description

Walgreens in Rocky Mount, NC is hiring for a store associate role focused on opening/closing procedures, cash handling, and delivering a distinctive customer experience. You will ensure floor and stock room readiness and support deliveries through back-door access as needed.

Responsibilities include resolving customer questions, assisting with inventory, pricing, and displays, and maintaining store systems and equipment.