Shift Lead—Store Operations & Customer Experience

Walgreens; Danville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Danville, Illinois, is seeking team members to support store operations, customer service, and daily cash handling. The role involves opening/closing the store, processing refunds, and assisting with vendor deliveries and displays.

Candidates should have at least one year of leadership experience, be fluent in English, and exhibit a proactive, customer-focused approach to deliver a consistent Walgreens experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring readiness for business day.
• Completes product returns, order voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers by greeting and assisting with products and services, resolving issues for a positive experience.
• Shares customer service best practices with team members and maintains Walgreens service traits.
• Maintains store readiness: inventory accuracy, pricing, and signage; supports backroom operations.
• Assists with vendor deliveries, backroom tasks, and displays in line with policies.
• Ensures compliance with state/local laws for regulated products and performs bag checks.

Skills

Leadership

English fluency

Job description

Walgreens in Danville, Illinois, is seeking team members to support store operations, customer service, and daily cash handling. The role involves opening/closing the store, processing refunds, and assisting with vendor deliveries and displays.

Candidates should have at least one year of leadership experience, be fluent in English, and exhibit a proactive, customer-focused approach to deliver a consistent Walgreens experience.