Shift Lead: Store Operations & Customer Delight

Walgreens Co.; Palos Heights (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to support store operations, front-end practices, and customer service in Palos Heights, IL. The role includes opening the store in management's absence, handling cash, and processing returns and refunds, while ensuring a welcoming customer experience.

The ideal candidate has at least one year of leadership or key holder experience, fluent English, and knowledge of inventory controls. PTCB or pharmacy license may be required by state regulations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Equal Opportunity Employer.

Responsibilities

• Opens and closes the store in the absence of store management, including required start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers, assists with products, resolves issues for a positive experience.
• Maintains inventory accuracy and supports price changes and signage.

Skills

Leadership experience

Customer service

Team collaboration

Education

PTCB certification or Pharmacy license

Tools

POS system

Job description

Walgreens Co. is seeking a capable team member to support store operations, front-end practices, and customer service in Palos Heights, IL. The role includes opening the store in management's absence, handling cash, and processing returns and refunds, while ensuring a welcoming customer experience.

The ideal candidate has at least one year of leadership or key holder experience, fluent English, and knowledge of inventory controls. PTCB or pharmacy license may be required by state regulations.