Shift Lead: Service & Team Coach

Cajun Funding Corp; LaPlace (LA); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Church's Chicken is seeking a shift leader to guide Team Members on shifts, coaching and developing staff to deliver an outstanding customer experience. Compliance with Cajun Operating Company policies and procedures is required.

The role emphasizes coaching, training and ensuring accurate cash handling, proper POS use, and adherence to food safety practices, with responsibility for opening/closing duties and shift supervision.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED is highly recommended.
• ServSafe food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products.
• Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Cash handling

POS system

Driver's license

Education

High school diploma or GED

Tools

POS system

Job description

Church's Chicken is seeking a shift leader to guide Team Members on shifts, coaching and developing staff to deliver an outstanding customer experience. Compliance with Cajun Operating Company policies and procedures is required.

The role emphasizes coaching, training and ensuring accurate cash handling, proper POS use, and adherence to food safety practices, with responsibility for opening/closing duties and shift supervision.