Shift Leader - Customer Experience & Team Coach

Cajun Funding Corp; United States; On-site; USD 17,000 - 28,000; Full time

Job summary

Church's Chicken is seeking a confident Shift Leader to guide Team Members during shifts, coaching and developing staff to deliver outstanding customer experiences. The role emphasizes adherence to Cajun Operating Company policies and proper food handling practices in a fast-paced environment.

The leader will oversee service standards, ensure product procedures are followed, manage cash-handling procedures, and participate in opening/closing tasks with a focus on safety and guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• A high school diploma or GED is highly recommended.
• ServSafe® food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products.
• Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Education

High school diploma or GED

Job description

Church's Chicken is seeking a confident Shift Leader to guide Team Members during shifts, coaching and developing staff to deliver outstanding customer experiences. The role emphasizes adherence to Cajun Operating Company policies and proper food handling practices in a fast-paced environment.

The leader will oversee service standards, ensure product procedures are followed, manage cash-handling procedures, and participate in opening/closing tasks with a focus on safety and guest satisfaction.