Shift-Lead Retail Service Specialist (Auto Parts)

O'Reilly Auto Parts; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages & PTO

401k with Employer Contributions From/

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. You will assume shift management when managers are unavailable, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team to deliver exceptional service to retail and professional customers, supervising service programs, handling transfer orders, and ensuring accurate cash handling and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience is desirable.
• Automotive systems knowledge is beneficial.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure proper execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; contact customers on shipment arrivals.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. You will assume shift management when managers are unavailable, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team to deliver exceptional service to retail and professional customers, supervising service programs, handling transfer orders, and ensuring accurate cash handling and