Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Gunnison (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts in Gunnison, CO is seeking a Retail Service Specialist to support store management, drive sales, and maintain store appearance. The role includes shift management responsibilities when the Store Manager and Assistant Managers are unavailable.

Bilingual candidates are encouraged to apply. The package includes competitive wages, benefits, a 401k plan, stock purchase, and opportunities for career growth.

Qualifications

• Strong communication and customer service abilities.
• RSS Certification or ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise showroom customer service standards and programs.
• Manage telephone inquiries per company policy.
• Process buy online/ship to store, transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently.
• Ensure returns are processed and refunds issued correctly.
• Ensure merchandise invoiced before leaving the store.
• Oversee schedule adherence and clock-in/out per policy.
• Perform store opening/closing duties and secure deposits.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Gunnison, CO is seeking a Retail Service Specialist to support store management, drive sales, and maintain store appearance. The role includes shift management responsibilities when the Store Manager and Assistant Managers are unavailable.

Bilingual candidates are encouraged to apply. The package includes competitive wages, benefits, a 401k plan, stock purchase, and opportunities for career growth.