Shift Lead: Retail Ops & Delightful Customer Experience

Walgreens; Duluth (MN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Duluth, MN is seeking a store team member with leadership responsibilities to open and close the store in management's absence, handle cash, and ensure the floor and stock room are ready for business. You will greet customers, assist with products, and resolve issues to deliver a positive experience.

Responsibilities include inventory, pricing, housekeeping, and supporting store operations, including backdoor access for deliveries and adherence to regulations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Engages customers with a friendly, helpful service experience.
• Models and shares customer service best practices with team members to deliver a distinctive customer experience.
• Maintains inventory accuracy and pricing signage; supports displays and resets.
• Assists with cashiering duties and basic bookkeeping activities as needed.
• Assists with vendor deliveries, backdoor access, and general store maintenance.

Skills

Leadership experience

Customer service

English fluency

Tools

Store systems

Job description

Walgreens in Duluth, MN is seeking a store team member with leadership responsibilities to open and close the store in management's absence, handle cash, and ensure the floor and stock room are ready for business. You will greet customers, assist with products, and resolve issues to deliver a positive experience.

Responsibilities include inventory, pricing, housekeeping, and supporting store operations, including backdoor access for deliveries and adherence to regulations.