Shift Lead - Retail Ops & Customer Experience

Walgreens; West Chester (Chester County); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in West Chester, PA is seeking a dependable team member to help run daily store operations when management is not present. The role involves opening back doors for deliveries, processing transactions, and ensuring the floor and stockroom are ready for business.

You will engage customers, resolve issues, coach others on service standards, assist with inventory control, pricing changes, and maintaining a clean, compliant store environment while upholding Walgreens service traits.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash procedures.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Engages customers, resolves issues, and delivers a positive customer experience.
• Maintains inventory accuracy, adjusts prices, and ensures signage and displays are compliant.
• Supports department responsibilities, including vendor deliveries and back‑door access when needed.
• Assists with bookkeeping tasks and maintains store cleanliness and appearance.

Skills

Leadership experience

English fluency

Job description

Walgreens in West Chester, PA is seeking a dependable team member to help run daily store operations when management is not present. The role involves opening back doors for deliveries, processing transactions, and ensuring the floor and stockroom are ready for business.

You will engage customers, resolve issues, coach others on service standards, assist with inventory control, pricing changes, and maintaining a clean, compliant store environment while upholding Walgreens service traits.