Shift Lead - Retail Ops & Customer Experience

Walgreens; New Kensington (Westmoreland County); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens seeks a reliable team member in New Kensington, PA to open/close the store when management isn’t present, handle cash and deliveries, and ensure the floor and stock room are ready for business. You will deliver friendly customer service and help with day-to-day operations.

The role emphasizes accurate cash handling, inventory support, pricing, and maintaining a clean, compliant store environment while ensuring customer satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services to resolve issues and ensure a positive experience.
• Maintains inventory accuracy and supports pricing, displays, and basic store maintenance.

Skills

Leadership experience

Job description

Walgreens seeks a reliable team member in New Kensington, PA to open/close the store when management isn’t present, handle cash and deliveries, and ensure the floor and stock room are ready for business. You will deliver friendly customer service and help with day-to-day operations.

The role emphasizes accurate cash handling, inventory support, pricing, and maintaining a clean, compliant store environment while ensuring customer satisfaction.