Shift Lead - Customer Experience & Store Ops

Walgreens; New Castle (DE); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a storefront team member in Delaware to open and close the store when management is unavailable, handle cash and POS tasks, and support daily operations. You will assist with vendor deliveries, price changes, and inventory accuracy while delivering a friendly, helpful customer experience.

You will engage customers, resolve questions, and help maintain store displays and cleanliness, ensuring compliance with policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers as needed.
• Creates a distinctive and delightful customer experience.
• Engages customers and patients, answers questions, and resolves issues for a positive experience.
• Maintains store keys, coordinates with vendors, and supports displays and pricing to comply with policies.

Skills

Leadership

Customer service

Cash handling

English communication

Tools

POS system

Cash register

Job description

Walgreens is seeking a storefront team member in Delaware to open and close the store when management is unavailable, handle cash and POS tasks, and support daily operations. You will assist with vendor deliveries, price changes, and inventory accuracy while delivering a friendly, helpful customer experience.

You will engage customers, resolve questions, and help maintain store displays and cleanliness, ensuring compliance with policies and local regulations.