Shift Lead: Retail Ops & Customer Experience

Walgreens; Laurel (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a trusted team member to open and close the store in the absence of management, handle cash and price changes, and assist with vendor deliveries. You will ensure a friendly customer experience, manage returns and refunds, and help maintain inventory and store systems across all day-to-day operations.

Candidates should have at least one year of leadership or supervisory experience, be fluent in English, and may need state-specific certification or license if applicable.

Qualifications

• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open/close store in the absence of management; handle cash and stock.
• Process returns, refunds, cash drops to the safe; provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Open/close store keys; assist with vendor deliveries and pricing tasks.
• Maintain accurate inventory and ensure store systems are functioning.

Skills

Leadership experience

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a trusted team member to open and close the store in the absence of management, handle cash and price changes, and assist with vendor deliveries. You will ensure a friendly customer experience, manage returns and refunds, and help maintain inventory and store systems across all day-to-day operations.

Candidates should have at least one year of leadership or supervisory experience, be fluent in English, and may need state-specific certification or license if applicable.