Shift Lead: Retail Ops & Customer Experience

Walgreens; Holland (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Holland, MI is seeking a store team member to provide leadership coverage in the absence of store management. You will open and close the store, handle cash and refunds, assist customers, and ensure shelves and backstock readiness for daily operations.

You will deliver a distinctive customer experience, greet and assist customers, and model service best practices. This role emphasizes teamwork and accurate register handling.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, assists with products and services, and resolves issues.
• Maintains store keys, supervises team, and supports vendor deliveries when management is absent.

Skills

Leadership

English proficiency

Job description

Walgreens in Holland, MI is seeking a store team member to provide leadership coverage in the absence of store management. You will open and close the store, handle cash and refunds, assist customers, and ensure shelves and backstock readiness for daily operations.

You will deliver a distinctive customer experience, greet and assist customers, and model service best practices. This role emphasizes teamwork and accurate register handling.