Shift Lead: Retail Operations & Guest Experience

Walgreens; Lake in the Hills (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Lake in the Hills, IL seeks a capable team member to open and close the store, start systems, handle cash, and ensure the floor and stock room are ready for the business day, including opening the back door for deliveries.

You will model a delightful customer experience, assist with returns and refunds, price changes, and basic bookkeeping while maintaining inventory accuracy and compliance with store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive customer experience.

Skills

Leadership experience

Retail key holder

English proficiency

Job description

Walgreens in Lake in the Hills, IL seeks a capable team member to open and close the store, start systems, handle cash, and ensure the floor and stock room are ready for the business day, including opening the back door for deliveries.

You will model a delightful customer experience, assist with returns and refunds, price changes, and basic bookkeeping while maintaining inventory accuracy and compliance with store policies.