Shift Lead: Retail Operations and Customer Experience

Walgreens; Los Angeles (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Walgreens in Los Angeles is seeking a capable team member to support store operations and guest service. You will help open and close the store, handle cash, process returns, and ensure the floor and stock room are ready for the day.

You will engage customers, resolve issues, assist with inventory, pricing, displays, and basic bookkeeping tasks. The role requires one year of leadership or supervisory experience and fluent English; prior retail experience is preferred.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store, handles cash, and ensures readiness of floor/stock room.
• Completes product returns, order voids, refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, answers questions, and resolves issues to ensure satisfaction.
• Maintains inventory accuracy and assists with pricing, signage, and displays.
• Assists with backdoor/vendor deliveries and basic bookkeeping tasks.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems & equipment

Job description

Walgreens in Los Angeles is seeking a capable team member to support store operations and guest service. You will help open and close the store, handle cash, process returns, and ensure the floor and stock room are ready for the day.

You will engage customers, resolve issues, assist with inventory, pricing, displays, and basic bookkeeping tasks. The role requires one year of leadership or supervisory experience and fluent English; prior retail experience is preferred.