Shift Lead: Retail & Customer Experience

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 27,000 - 30,000; Full time

Job summary

Goodwill of Silicon Valley in San Jose, CA is seeking a Retail Supervisor for Alum Rock Store 135. You will lead shifts, guide staff, handle daily operations, and ensure friendly service.

Responsibilities include cash handling, inventory, merchandising, customer assistance, and enforcing store policies. The role demands reliability, strong communication, and the ability to manage time and safety in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• Proficient in English.
• 1–2 years of prior Lead or Supervisory experience preferred.
• Experience in retail merchandising with a demonstrated track record of enhancing store sales is preferred.

Responsibilities

• Provide work direction to store personnel during shifts.
• Be accountable for store cash funds when opening/closing the store without management supervision.
• Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.
• Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Management Team.
• Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation, markdowns, and marketing of merchandise.
• Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting.
• In the absence of the Store Management Team, must be able to conduct productive Store Huddles during shifts.
• Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment in all areas located within the store property (internal and external).
• Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise and to ensure the safety of GWSV employees.
• Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees.
• Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to the Store Management Team, Loss prevention and by notification sent to Corporate via email.
• Performs other duties as assigned.

Skills

Lead/supervisory experience

Proficient in English

Education

High School Diploma or equivalent

Tools

NetSuite

RMH/RMS

Job description

Goodwill of Silicon Valley in San Jose, CA is seeking a Retail Supervisor for Alum Rock Store 135. You will lead shifts, guide staff, handle daily operations, and ensure friendly service.

Responsibilities include cash handling, inventory, merchandising, customer assistance, and enforcing store policies. The role demands reliability, strong communication, and the ability to manage time and safety in a fast-paced retail environment.