Retail Store Lead: Customer Focus & Operations

Goodwill of Silicon Valley; San Jose (CA); Vor Ort; USD 30.000 - 34.000; Vollzeit

Zusammenfassung

Goodwill of Silicon Valley is seeking a Full-Time Retail Assistant Manager for the San Carlos store in San Jose, CA. The role leads store operations, ensures excellent customer service, and drives revenue and profit while managing staff and maintaining safety and security.

Responsibilities include conducting management meetings, supervising supervisors, and training employees on policies, procedures, and cash handling. Strong communication and team leadership are essential.

Qualifikationen

• High School Diploma or equivalent is required.
• Minimum 1-3 years of retail management experience.
• Proficient in the English language.

Aufgaben

• Provide high profile leadership and direction by maintaining positive customer service and employee morale.
• Accountable for all aspects of store operations.
• Conduct weekly store management meetings, as well as daily huddles.
• Ensure that safety and security is maintained, reporting all problems/hazards immediately.
• Meet store goals, both in revenue and profit.
• Reach daily, weekly, monthly production goals by monitoring the production processes, ensuring pricing/sorting staff are well trained, and flow of goods to the floor is timely.
• Manage Supervisors and all employees in the absence of the Senior Retail Manager, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments.
• Follow the LOD checklist and conduct daily audits per the checklist.
• Ensure all SOPs are available and followed by all employees.
• Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from both internal and external losses.
• Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping.
• Ensure that all paperwork and reports are completed accurately and in a timely fashion.
• Oversee training of community service clients assigned to the store.
• Perform other duties as assigned by Senior Retail Manager

Kenntnisse

Retail management

Customer service

Communication

Team leadership

Problem solving

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Goodwill of Silicon Valley is seeking a Full-Time Retail Assistant Manager for the San Carlos store in San Jose, CA. The role leads store operations, ensures excellent customer service, and drives revenue and profit while managing staff and maintaining safety and security.

Responsibilities include conducting management meetings, supervising supervisors, and training employees on policies, procedures, and cash handling. Strong communication and team leadership are essential.