Retail Team Lead: Customer-Focused & Growth-Oriented

Goodwill of Silicon Valley; Milpitas (CA); Vor Ort; USD 27.000 - 30.000; Vollzeit

Zusammenfassung

Goodwill of Silicon Valley in Milpitas, CA, seeks a full-time Lead/Supervisor to support daily store operations and drive sales. Responsibilities include directing staff, managing cash, assisting customers, and maintaining store standards.

The role requires a high school diploma, strong English skills, and prior supervisory experience. Retail merchandising and loss-prevention awareness are a plus. This position offers an hourly wage with growth potential in a GWSV environment.

Qualifikationen

• High School Diploma or equivalent.
• Proficient in the English language.
• 1-2 years of prior Lead or Supervisory experience preferred.
• Experience in retail merchandising with a demonstrated track record of enhancing store sales is preferred

Aufgaben

• Provide work direction to store personnel during shifts.
• Be accountable for store cash funds when opening/closing the store without management supervision.
• Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.
• Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Management Team
• Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation, markdowns, and marketing of merchandise.
• Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting.
• In the absence of the Store Management Team, must be able to conduct productive Store Huddles during shifts.
• Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment in all areas located within the store property (internal and external).
• Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise and to ensure the safety of GWSV employees.
• Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees.
• Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to the Store Management Team, Loss prevention and by notification sent to Corporate via email.
• Performs other duties as assigned.

Kenntnisse

Cash handling

Customer service

Supervisory experience

Retail sales

Ausbildung

High School Diploma or equivalent

Tools

NetSuite

RMH/RMS

POS systems

Jobbeschreibung

Goodwill of Silicon Valley in Milpitas, CA, seeks a full-time Lead/Supervisor to support daily store operations and drive sales. Responsibilities include directing staff, managing cash, assisting customers, and maintaining store standards.

The role requires a high school diploma, strong English skills, and prior supervisory experience. Retail merchandising and loss-prevention awareness are a plus. This position offers an hourly wage with growth potential in a GWSV environment.