Shift Lead: Fast-Paced Guest Service & Ops

Burger King; Toledo (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Burger King is seeking a Shift Supervisor to lead the team on duty, coach staff, and oversee daily restaurant operations to ensure quality, speed, and a welcoming guest experience.

You will work with the RGM and AM to drive performance, coaching a fast-paced team while maintaining brand standards and profitability. This role emphasizes leadership, hands-on supervision, and guest satisfaction across shifts.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Previous leadership or management experience in a quick-service restaurant preferred.
• Strong understanding of customer service principles.
• Excellent communication, problem-solving, and team leadership skills.
• Ability to work evenings, weekends, and holidays as needed.
• Ability to work flexible and occasionally extended shifts in a fast-paced environment.

Responsibilities

• Lead and coach Team Members to grow and succeed.
• Foster a positive, energetic, team-oriented workplace.
• Motivate employees to perform at their best each shift.
• Lead by example with professionalism and teamwork.

Skills

Leadership

Customer service

Communication

Problem-solving

Team leadership

Flexibility

Education

High School Diploma or GED

Job description

Burger King is seeking a Shift Supervisor to lead the team on duty, coach staff, and oversee daily restaurant operations to ensure quality, speed, and a welcoming guest experience.

You will work with the RGM and AM to drive performance, coaching a fast-paced team while maintaining brand standards and profitability. This role emphasizes leadership, hands-on supervision, and guest satisfaction across shifts.