Shift Lead — Restaurant Operations & Team Coach

Wingstop; Natchitoches (LA); On-site; USD 18,000 - 23,000; Full time

Job summary

Wingstop in Louisiana seeks a Shift Leader to support the General Manager in daily restaurant operations and to step in when the GM is absent. This role emphasizes conveying Wingstop's culture to crew, fostering teamwork, hard work, fun, and dedication to the brand's success.

The ideal candidate will guide staff, manage routines, and contribute to efficient service and profitability while maintaining excellent guest experience.

Qualifications

• Guest service mentality and genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Experience includes business planning with responsibility for operational and financial results.
• Ability to teach others to understand the financial impact of operational decisions.
• Consultative and coaching approach with persuasive communication.
• Strong problem-solving skills and leadership to handle conflicts.
• Remain composed and rational under pressure; adapt methods as needed.
• Ongoing learner with insatiable curiosity and interest in self-improvement.

Responsibilities

• Support the General Manager in day-to-day operations of the restaurant.
• Direct daily operations of the restaurant in the General Manager’s absence.
• Convey Wingstop culture to crew members and be a creative team player.

Skills

Guest service

Verbal communication

Multitasking

Organizational skills

Business planning

Financial literacy

Teaching others

Coaching

Persuasion

Conflict management

Problem-solving

Adaptability

Learning mindset

Job description

Wingstop in Louisiana seeks a Shift Leader to support the General Manager in daily restaurant operations and to step in when the GM is absent. This role emphasizes conveying Wingstop's culture to crew, fostering teamwork, hard work, fun, and dedication to the brand's success.

The ideal candidate will guide staff, manage routines, and contribute to efficient service and profitability while maintaining excellent guest experience.