Restaurant Shift Leader & Operations Coach

Wingstop; Monroe (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop in Monroe, LA is seeking a Shift Leader to support the General Manager and oversee daily restaurant operations in the GM's absence. This role requires promoting Wingstop's flavor culture and leading a team to deliver exceptional guest experiences.

You will coach crew, manage multiple priorities, and uphold standards that drive profitability and customer satisfaction. The position offers growth within a fast-growing brand.

Qualifications

• Guest service mentality; genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor in difficult situations.
• Manages multiple projects and timelines with urgency and follow through.
• Well organized and detail oriented.
• Experience with business planning and improving profitability.
• Ability to teach others to understand financial impact of decisions.
• Coaching and persuasive communication to influence results.
• Strong problem-solving skills and leadership in conflicts.
• Ability to stay composed in adverse situations and adapt methods.

Responsibilities

• Assist the GM with day-to-day operations.
• Direct daily restaurant operations in the GM’s absence.
• Convey Wingstop culture to crew and promote flavor experience.
• Train and develop crew to meet standards and profitability goals.

Skills

Guest service mentality

Verbal communication

Calm demeanor

Multitasking

Organized/detail oriented

Leadership/coaching

Problem-solving

Conflict management

Adaptability

Attendance

Job description

Wingstop in Monroe, LA is seeking a Shift Leader to support the General Manager and oversee daily restaurant operations in the GM's absence. This role requires promoting Wingstop's flavor culture and leading a team to deliver exceptional guest experiences.

You will coach crew, manage multiple priorities, and uphold standards that drive profitability and customer satisfaction. The position offers growth within a fast-growing brand.