Restaurant Shift Leader & Team Growth Coach

Workstream; Timberbrook (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in day-to-day restaurant operations and to direct daily activities in the GM's absence. The Shift Leader will foster Wingstop’s culture, lead by example, and collaborate with crew to deliver high-quality service and performance.

The role requires strong communication, organizational skills, and a proactive mindset to improve profitability and guest satisfaction across shifts.

Qualifications

• Guest service mentality; genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with urgency and follow through.
• Well organized and detail oriented.
• Experience in business planning with responsibility for operational and financial results.
• Ability to teach others to understand the financial impact of operational decisions.
• Consultative and coaching approach; persuasive communication to influence results.
• Strong problem-solving and conflict management.
• Remain composed in adverse situations; adapt methods as per policies.

Skills

Guest service mindset

Verbal communication

Calm under pressure

Multi-project management

Detail oriented

Business planning

Financial insight

Coaching and persuasion

Problem solving

Curiosity and self-improvement

Job description

Wingstop is seeking a Shift Leader to support the General Manager in day-to-day restaurant operations and to direct daily activities in the GM's absence. The Shift Leader will foster Wingstop’s culture, lead by example, and collaborate with crew to deliver high-quality service and performance.

The role requires strong communication, organizational skills, and a proactive mindset to improve profitability and guest satisfaction across shifts.