Flavor Operations Lead & Team Coach

Wingstop; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to lead the team in the manager’s absence. The role embodies Wingstop culture, promoting a fun, hardworking environment and a commitment to serving customers with flavor.

Responsibilities include directing daily operations, maintaining high guest service standards, and driving profitability through effective procedures and performance measures.

Qualifications

• Guest service mindset and desire to serve customers.
• Strong verbal communication and listening skills.
• Maintain calm demeanor with difficult situations.
• Ability to manage multiple projects and timelines with urgency.
• Well organized and detail oriented.
• Experience in business planning with responsibility for operational and financial results.
• Ability to teach others about financial impact of decisions and establish performance measures.
• Consultative coaching approach; persuasive communication to influence results.
• Strong problem-solving and leadership for conflict management.
• Remain composed in adverse situations; follow policies.
• Lifelong learner with curiosity and self-improvement.
• Regular and predictable attendance.
• Must be 18 years or older.

Skills

Guest service

Verbal communication

Leadership

Multitasking

Organization

Financial awareness

Coaching

Problem solving

Conflict management

Adaptability

Reliability

Job description

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to lead the team in the manager’s absence. The role embodies Wingstop culture, promoting a fun, hardworking environment and a commitment to serving customers with flavor.

Responsibilities include directing daily operations, maintaining high guest service standards, and driving profitability through effective procedures and performance measures.