Shift Lead: Restaurant Operations & Service Coach

Donatos Pizza; Kettering (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Donatos Pizza is seeking a Shift Lead in Kettering, OH to coordinate shift operations and coach associates to meet Donatos Standards of Operations. This role includes opening/closing the store and handling shift paperwork.

You will lead the team to deliver service excellence, ensure accurate orders, manage shift checklists, and uphold food safety and labor standards while fostering a positive work environment.

Qualifications

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Basic math and reading skills necessary
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Leads the team to deliver all elements of Donatos Service Behaviors.
• Properly follows and trains Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values during the shift.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Provides a positive team environment, displaying enthusiasm and commitment by word and action.
• Models and coaches Donatos performance standards during the shift.
• Takes personal responsibility for coordinating Product Quality, Service, and Prosperity of the shift.
• Coaches and controls food cost components of waste, prep, weights, portioning, and theft during shifts.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Demonstrates, trains, and follows operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness during the shift.
• Knows follows and educates Associates on all applicable labor and minor laws during the shift.
• Trains and follows correct cash control procedures during the shift.
• Properly executes and coaches Associates to follow Donatos and local Health Department food safety, personal hygiene standards, and sanitation requirements for the shift.
• Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
• Uses Donatos process for dough and day dots to ensure the best quality.
• Uses proper security and verification procedures when handling deposits and safe contents during shift.

Skills

Basic math

Reading skills

Job description

Donatos Pizza is seeking a Shift Lead in Kettering, OH to coordinate shift operations and coach associates to meet Donatos Standards of Operations. This role includes opening/closing the store and handling shift paperwork.

You will lead the team to deliver service excellence, ensure accurate orders, manage shift checklists, and uphold food safety and labor standards while fostering a positive work environment.