Shift Lead: Lead, Train & Deliver Great Service

Donatos Pizza; Brownsburg (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Donatos Pizza is hiring a Shift Lead in Indiana to uphold quality and service standards. You will coach and train associates to deliver top-tier food and friendly, honest service, and you may open or close the restaurant when needed. You will also manage shifts, ensure accurate orders, and enforce safety and labor policies.

The role emphasizes people, promise, and prosperity through coaching, schedule adjustments, and cost controls to support the mission of Donatos.

Qualifications

• Must be able to perform the essential functions of this position safely while meeting productivity standards.
• Able to stand and/or walk entire shift
• 1-year experience as Shift Lead or Manager or Donatos equivalent experience
• Successful Completion of Donatos MIT Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler's courses

Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints
• Ensures the team delivers all elements of Donatos Service Behaviors
• Trains and coaches Associates to understand their roles in fulfilling the Mission, Promise, and Values
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork

Skills

Customer service

Leadership

Job description

Donatos Pizza is hiring a Shift Lead in Indiana to uphold quality and service standards. You will coach and train associates to deliver top-tier food and friendly, honest service, and you may open or close the restaurant when needed. You will also manage shifts, ensure accurate orders, and enforce safety and labor policies.

The role emphasizes people, promise, and prosperity through coaching, schedule adjustments, and cost controls to support the mission of Donatos.