Shift Lead Needed

Donatos Pizza; West Chester Township (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Donatos Pizza is seeking a Shift Lead to coordinate shift operations, coach associates, and ensure service excellence. You will open/close the store, manage paperwork, and supervise execution of Donatos standards during the shift.

You will guide team members to deliver accurate orders on time, uphold cleanliness and safety standards, and monitor costs and labor during your shift. This role emphasizes leadership and hands-on operational control at the restaurant level.

Qualifications

• Must be able to perform essential functions safely while meeting productivity standards.
• Basic math and reading skills necessary.
• Able to stand and/or walk entire shift.
• Able to lift up to 50 pounds occasionally.
• Occasional bending and twisting.

Responsibilities

• Coordinate shift operations and coach associates to meet Donatos standards of service.
• Open or close the store and complete required paperwork for shift coordination.
• Ensure orders are accurate and delivered within promised times.
• Lead the team to deliver Donatos service behaviors and maintain cleanliness and safety.
• Train associates on cash control procedures and Donatos policies during the shift.
• Monitor food cost components (waste, prep, weights, portioning, theft) and manage shifts accordingly.
• Provide a positive team environment and model Donatos performance standards.

Skills

Basic math

Reading skills

Customer service

Coaching/leadership

Tools

Cash handling

Job description

Space Cowboys Restaurant Group is an Equal Opportunity/

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Basic math and reading skills necessary
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Duties & Responsibilities

The Shift Lead is responsible for coordinating shift operations. This includes coaching associates on standards that will deliver the service and quality expected as outlined by Donatos Standards of Operations. The position includes opening and closing the store and completing the paperwork required to coordinate the shift.

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Leads the team to deliver all elements of Donatos Service Behaviors.
• Properly follows and trains Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values during the shift.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Provides a positive team environment, displaying enthusiasm and commitment by word and action.
• Models and coaches Donatos performance standards during the shift.
• Takes personal responsibility for coordinating Product Quality, Service, and Prosperity of the shift.
• Coaches and controls food cost components of waste, prep, weights, portioning, and theft during shifts. (Use scale)
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Demonstrates, trains, and follows operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness during the shift.
• Knows follows and educates Associates on all applicable labor and minor laws during the shift.
• Trains and follows correct cash control procedures during the shift.
• Properly executes and coaches Associates to follow Donatos and local Health Department food safety, personal hygiene standards, and sanitation requirements for the shift.
• Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
• Uses Donatos process for dough and day dots to ensure the best quality.
• Uses proper security and verification procedures when handling deposits and safe contents during shift.

Donatos Pizza is a pizza delivery restaurant franchisor headquartered in Gahanna, Ohio, United States. It has nearly 200 locations in eleven states, with the majority of locations in Ohio. Donatos is also served at several venue outlets including Ohio Stadium and the Smithsonian National Air and Space Museum.