Shift Lead, Restaurant Operations & Service

Dufry Careers; Norfolk (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

HMSHost in the Norfolk area seeks a Manager I to support branch management in tactically executing restaurant operations. The role ensures the restaurant is clean, ready for business, staffed and operates to high standards while following company policies.

The Manager I will supervise day-to-day activities, participate in hiring decisions, assign tasks and schedules, enforce rest breaks, maintenance of displays, safety, and HACCP compliance, and handle orders, invoices, and cash handling with

Qualifications

• Minimum 2 years of food and beverage, cash handling and customer service experience.
• Minimum 6 months supervisory or lead experience in restaurant or production kitchen.
• Ability to read, understand instructions and policy documents, and communicate with customers.

Responsibilities

• Execute opening, daily and closing procedures per policies.
• Supervise day-to-day activities of restaurant associates.
• Participate in hiring decisions and provide input to the GM.
• Schedule shifts and ensure coverage across units.
• Ensure rest breaks, meal periods, cleanliness and safety standards.
• Operate cash register and follow cash handling policies.
• Place orders, receive goods and process invoices.
• Maintain current contact information for all staff.

Skills

Cash handling

Customer service

Supervisory experience

Communication skills

Tools

POS systems

Job description

HMSHost in the Norfolk area seeks a Manager I to support branch management in tactically executing restaurant operations. The role ensures the restaurant is clean, ready for business, staffed and operates to high standards while following company policies.

The Manager I will supervise day-to-day activities, participate in hiring decisions, assign tasks and schedules, enforce rest breaks, maintenance of displays, safety, and HACCP compliance, and handle orders, invoices, and cash handling with