Shift Lead, Restaurant — Drive Guest Experience & Ops

Qdoba Restaurants; Grand Rapids (MI); On-site; USD 21,352 - 24,108; Full time

Benefits offered by this job

Medical, Dental, Vision & 401k

PTO

Tuition reimbursement

Job summary

A leading restaurant chain in Grand Rapids, Michigan, is seeking a Shift Lead to manage restaurant operations alongside the General Manager. The ideal candidate will ensure cleanliness, guest satisfaction, and adherence to operational standards while also training internal staff. Responsibilities include monitoring costs, enhancing food quality, and providing excellent customer service. This position requires at least 6 months of restaurant experience and completion of Shift Lead training. Opportunities for advancement and benefits such as medical and tuition reimbursement are available.

Qualifications

• Must be at least 18 years old.
• 6+ months of restaurant operations experience.
• Must complete Shift Lead training classes.
• Access to adequate transportation.

Responsibilities

• Execute restaurant operations with the General Manager.
• Maintain brand image through cleanliness and service.
• Enhance guest service and food quality.
• Train internal candidates for Shift Lead positions.
• Monitor costs and adherence to budget.

Skills

English communication

Spanish comprehension

Reading skills

Writing skills

Math skills

Computer/POS skills

Education

High school diploma or equivalent

Job description

A leading restaurant chain in Grand Rapids, Michigan, is seeking a Shift Lead to manage restaurant operations alongside the General Manager. The ideal candidate will ensure cleanliness, guest satisfaction, and adherence to operational standards while also training internal staff. Responsibilities include monitoring costs, enhancing food quality, and providing excellent customer service. This position requires at least 6 months of restaurant experience and completion of Shift Lead training. Opportunities for advancement and benefits such as medical and tuition reimbursement are available.